Warranty & Refund Policy
All of our surveillance equipment come with a full 24 month warranty, which covers manufacturing defects. The guarantee will not be valid if a INOMEGA Solutions equipment has been modified or damaged by the user, or if repairs have been made without the consent and knowledge of INOMEGA Solutions.
Accessories, loss of device or user damage are not covered under warranty.
INOMEGA Solutions surveillance equipment warrants to the original purchaser that your device (the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. If such a defect arises and a return authorization request is received by INOMEGA Solutions within the applicable Warranty Period, INOMEGA Solutions will, at its option and to the extent permitted by law, either
(A) repair the Product at no charge, using new or reconditioned replacement parts or
(B) replace the Product with a New or reconditioned product.
If your product is defective, immediately let our staff know and we'll send you a replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.
Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.
To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia. Please note that the purchaser will bear any shipping costs associated with the returns.
We offer a 14-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, contact us and we will confirm you the returning address, then simply send the product back within 14 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.
To make an order cancellation please contact us immediately on firstname.lastname@example.org. If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.